Privacy Policy for

The Head and The Heart

Last Updated: October 2025

At The Head and The Heart, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our counseling services.

Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, email address, phone number, and any details you provide when contacting us or booking a session.

  • Usage Data: Information about your device, browser, IP address, and how you interact with our website.

  • Cookies: We may use cookies to improve your browsing experience and analyze website performance.

How We Use Your Information

We use your information to:

  • Schedule appointments and respond to inquiries

  • Provide and personalize counseling services

  • Improve our website and client experience

  • Send important updates or confirmations

  • Maintain records for internal and legal purposes

We will never sell or share your information with third parties for marketing purposes.

Data Protection and Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please note that no online system is completely secure.

Confidentiality and HIPAA Compliance

The Head and The Heart complies fully with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable Nevada state laws concerning client confidentiality.

All client information, including notes, communications, and health details, is stored securely and accessed only by authorized personnel.
Your information may be disclosed only in the following situations:

  • You provide written consent to share specific information.

  • Disclosure is required by law (e.g., risk of harm to self or others, abuse reporting, or court orders).

  • Disclosure is necessary for treatment coordination with other healthcare professionals, and you have authorized it in writing.

We are committed to maintaining your trust and ensuring that your counseling experience remains private, safe, and protected.

Third-Party Services

Our website may link to third-party tools such as scheduling, form submission, or payment systems. These services operate under their own privacy policies, which we encourage you to review before use.

Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to understand how visitors use our site and improve overall functionality.

Cookies may collect non-identifiable information such as:

  • Browser type and version

  • Pages visited and time spent

  • Referral sources and general location data

We may use Google Analytics or similar services to monitor website traffic and performance.
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect website functionality.

Your Rights

You have the right to:

  • Access, correct, or request deletion of your personal information

  • Obtain a copy of your counseling records (where legally permitted)

  • Withdraw consent for communication or data processing

  • File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact us directly.

Retention of Information

We retain personal and counseling-related information only for as long as necessary to provide services, fulfill legal and ethical obligations, and maintain proper business records.

Client records are stored securely and retained in accordance with Nevada state laws and professional counseling standards, typically for a period of seven (7) years after the last date of service, unless otherwise required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with an updated “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Phone: (702) 410-6404

Email: [email protected]

By engaging with The Head and The Heart, you acknowledge that you have read, understood, and agree to this Privacy Policy.

© Copyright 2025. The Head And The Heart Counseling. All Rights Reserved.